INSURANCE & BILLING
If you have billing questions, please contact our office at (859) 441-7600 from 8:00 AM to 4:45 PM Monday through Friday. We accept many insurance companies but please check with your insurance company to make sure we are providers under your insurance.
The main concern of our office is the health and well being of your child. We must also, however be concerned with the financial obligations associated with the medical services we provide. Due to the complexity of the insurance programs and the costs associated with billing and collections, the practice has adopted the following financial policy:
- Payment is expected when services are rendered. Our office accepts Visa, Master Card and Bank debit cards. A fee of $30.00 will be assessed for a returned check in addition to any bank charges incurred. It is your responsibility to know the details of your insurance plan, the benefits it provides and the amount of your co-payment or deductible.
- If you are covered under a managed care policy that requires a co-payment, the co-payment must be paid at the time of service. If for some reason the co-payment is not made at time of service there is a $10 fee which becomes the patient’s responsibility. Your insurance company will NOT be billed for this fee. For all non-covered services, payment is expected at the time of service.
- If you are covered under the indemnity insurance plan, the practice will file your claim with the insurance company. A payment of 20% of the current charge is required at the time of service. After payment is received, the balance due will be billed to you, payable upon receipt. If payment from your insurance company is not received within 45 days from the date of service, the total amount due will become your responsibility.
- Our office uses a collection service when arrangements cannot be made for services rendered. Any fees or charges incurred by the practice for the collections service, or an attorney in the collection of an account, will be the responsibility of the account holder.